Return & Refund Policy
Return Period
Customers have the right to request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
-
Be unused
-
Be in the same condition that you received it
-
Be in the original packaging
-
Include proof of purchase (order number or receipt)
Returns requested after 14 days from delivery may not be accepted.
Non-Returnable Items
Certain types of items may not be eligible for return, including:
-
Items that were custom-made or made to order
-
Items that show signs of use
-
Items returned without original packaging
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Return Process
To start a return, please contact us at:
Include the following information:
-
Your order number
-
A description of the issue
-
Photos (if the item is damaged or defective)
Our support team will review your request and provide instructions for returning the item.
Return Shipping
Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.
Shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method.
Please allow 5–10 business days for the refund to appear on your account depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will review the situation and provide an appropriate solution, which may include:
-
Replacement
-
Refund
-
Store credit
Each case is reviewed individually.
Handmade and Made-to-Order Disclaimer
Some of the products available in our store are handmade or made to order.
Because of the nature of handmade production, each item may have slight variations in color, texture, finish, or small details compared to the product images shown on our website. These variations are a natural result of the handcrafted process and should not be considered defects.
Products that are made to order require additional production time before shipment. The estimated production time is indicated on the product page and is separate from the shipping time.
By placing an order for a handmade or custom-made product, you acknowledge and agree that:
-
Each item is unique and may differ slightly from product images.
-
Production time may be required before shipment.
-
Minor variations are not considered product defects.
If you have any questions about a product before ordering, please contact us at:
Contact Information
For any return or refund questions, please contact us:
Email: info@cpwerks.com
